Privacy policy

ENGIE Electroproject complies with the privacy guidelines drawn up by its parent company EQUANS Nederland N.V. As a specialist company within this group with a broad national and international customer base, we are well aware that your data are often of a privacy-sensitive nature and as such must be treated confidentially. We will treat your data with the utmost care.

EQUANS Netherlands N.V. ("EQUANS") is committed to protecting the privacy of its customers, relations and website visitors. Personal data are therefore treated and secured with the utmost care.
In all cases, EQUANS complies with the requirements of the General Data Protection Regulation ("AVG") and the rulings of the regulator, the Personal Data Authority in The Hague.

The data controller is EQUANS Netherlands N.V. Various regional companies fall under EQUANS. An up-to-date overview can be found here. Personal data may be exchanged and combined within our group. For each organisation, there may be additional and/or different provisions in the privacy statements, due to the specific nature of the services provided. These are then made available on their own web pages or at a specific service.

Types of personal data
EQUANS may collect the following personal data for purposes it names in this statement:
- Name and address details;
- Contact details such as an e-mail address and phone number;
- Date of birth and gender;
- Contract details;
- Purchase and contact history;
- Financial data such as bank account number and payment history;
- Data necessary for checking creditworthiness and/or signing authority;
- Traffic and location data;
- Consumption data, metering data, (technical) data of your connection(s), installations, technical infrastructure and other data relevant to the provision of installation and maintenance services;
- Data about the use of our websites or apps. For example, an IP address, operating system version and settings of the device used to visit the website, as well as website usage data such as time of web visit, searches used within the sites and topics viewed.
- Other data provided to EQUANS e.g. in the context of complaint handling, breakdowns or other contact requests.
- Details of other products and/or services (such as calibration, central heating boilers, solar panels, CHP plants.

Purposes of processing personal data
EQUANS processes your personal data as part of the efficient and effective operation of EQUANS and the companies within the EQUANS Group, in particular in the context of carrying out the following activities:
- The application, conclusion and/or performance of an agreement for installation or maintenance services, the provision of SaaS solutions, data management, building management or other related services;
- Procurement, personnel coordination, planning and project management;
- Managing and administering information relating to maintenance, breakdowns and repairs to plant or technical infrastructure as part of the provision of services;
- Support technical information with pictures;
- Managing warranty obligations;
- Collecting and processing data of customers, leads and prospects for (direct) marketing purposes including informing about other relevant products and/or services of EQUANS;
- Complying with legal obligations and retention periods;
- Performing accounts payable and accounts receivable control;
- Handling queries, complaints and disputes;
- Optimising the performance of online web pages;
- Conducting analyses for management information, product and service development, determining (general) strategy as well as statistical and scientific purposes.

EQUANS uses cookies to make its websites more personal and user-friendly. You can read more about this in our cookie statement.

Basis of data processing
EQUANS processes data on the following bases
a. Consent, for example when you sign up for the email newsletter
b. Execution of a contract, if you use our services
c. Legal obligation, certain financial data we have to keep from the tax authorities, but we also have to store data about our installation, inspections etc.
d. Justified interest; we may store certain customer data in order to target you or analyse our services.

Your rights
You can at any time and free of charge obtain an insight into the data processed by EQUANS and amend or delete your data if you wish. If you wish, you can obtain your contact, address and bank details from us in machine-readable format. You can object to receiving targeted information about our services that we provide by e-mail, telephone or post.
EQUANS keeps data for as long as necessary to provide our services or to comply with legal retention periods. You can ask for your data to be removed from the database. You should be aware that we cannot always comply with this. For example, if you have been a customer of ours, the tax authorities require us to keep agreements for 7 years. We also sometimes need to keep data that is necessary for the (technical) management of installations. If you ask us not to target you with marketing, we need to capture certain data from you in order to exclude you from our future campaigns. If we cannot comply with your request for deletion, we will of course always inform you of the reason. If you wish to exercise your rights as described above, you can easily do so via our data protection portal [].

EQUANS takes appropriate technical and organisational measures to secure personal data against unauthorised access, (accidental) destruction or dissemination or any other form of unlawful processing. Personal data is kept on secure servers. Data is always transmitted encrypted, both to internal and authorised external parties. A limited group of employees have access to Personal Data to perform their work in line with the purposes as named in this privacy statement. When processing Personal Data and providing its services, EQUANS may engage cooperating partners, suppliers and any (sub)processors. A processor agreement will be concluded with these parties.
Data breach
A data breach occurs when there is a breach of personal data security. If you have discovered a possible data breach or security risk at EQUANS, please report it to us at


We use the lead generation service of Leadinfo B.V., Rotterdam, the Netherlands. The tool recognises company visits to our website based on IP addresses and shows us publicly available information, such as company names or addresses. In addition, Leadinfo sets two first-party cookies, to evaluate user behaviour on our website and the tool processes domains from form entries (e.g. "") to correlate IP addresses with companies and improve services. More information is available at On this page: you have an opt-out option. If you opt out, your data will no longer be recorded by Leadinfo.

  1. Questions
    If you have any questions about this privacy statement or the way EQUANS processes personal data, we will be happy to answer them. Please send your question by e-mail to
  2. Changes
    EQUANS reserves the right to change the content of this privacy statement at any time and without prior notice.


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